1. Data Controller
Fibra Ótica Portugal is a commercial brand of Infraestruturas de Comunicações, 1300-324 Lisbon, Portugal.
For matters related to the processing of personal data, you may contact the data controller via email: [email protected].
2. Personal Data Collected
We collect the following types of personal data:
- Identification data: full name.
- Contact data: email address, phone number, postal address.
- Browsing data: IP address, browser type, pages visited.
- Consumption data: information about current or intended services (telecommunications, energy, security).
3. Purposes of Processing
Your personal data is processed for the following purposes:
- To respond to your enquiries and information requests.
- To prepare personalised service proposals.
- To facilitate contracting services with partner providers.
- To send commercial communications (only with your consent).
- To improve our services and user experience.
- To comply with legal obligations.
4. Legal Basis for Processing
The processing of your personal data is based on:
- Consent: when you accept our privacy policy upon submitting a form.
- Performance of a contract: to provide the consulting services requested.
- Legitimate interest: to improve our services and prevent fraud.
- Legal obligation: to comply with legal and regulatory requirements.
5. Data Sharing
Your personal data may be shared with:
- Service providers: telecommunications operators, energy retailers and security companies, only when necessary to process your request and with your consent.
- Operational service providers: companies that assist us in operating the website (hosting, email, analytics).
- Authorities: when required by law.
We do not sell or transfer your data to third parties for marketing purposes.
6. Retention Period
Your personal data is retained for the following periods:
- Contact data: 3 years after the last contact, unless consent is given for a longer period.
- Contracting data: 10 years to comply with tax obligations.
- Browsing data: 13 months.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: to know what data we hold about you.
- Right to rectification: to correct inaccurate or incomplete data.
- Right to erasure: to request the deletion of your data.
- Right to restriction: to restrict the processing of your data.
- Right to portability: to receive your data in a structured format.
- Right to object: to oppose the processing of your data.
- Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.
To exercise your rights, contact us via email:
[email protected].
8. Cookies
Our website uses cookies for:
- Essential cookies: required for the website to function.
- Performance cookies: to analyse how the website is used.
- Functional cookies: to remember your preferences.
You can manage your cookie preferences through your browser settings.
Note that disabling some cookies may affect website functionality.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration, including:
- SSL/TLS encryption for all communications.
- Restricted data access limited to authorised personnel.
- Backup and recovery systems.
- Continuous security monitoring.
10. International Transfers
Your data is processed primarily within the European Economic Area (EEA).
If a transfer outside the EEA is required, we ensure appropriate safeguards are in place in accordance with the GDPR.
11. Right to Lodge a Complaint
If you consider that the processing of your personal data violates data protection legislation,
you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD):
Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134 — 1.º
1200-651 Lisbon, Portugal
Website: www.cnpd.pt
12. Changes to This Policy
We reserve the right to update this privacy policy at any time.
Any changes will be published on this page with the revised update date.
13. Contact
For questions about this privacy policy or the processing of your personal data, please contact us:
Email: [email protected]
